Help & tips

What’s new

• Oct 16–19: Guide runs the app. Guide stays in charge until you leave it, even with the phone locked. It quietly records your path for Replay and re-routing, and that never clears Guide’s place on the route. A paused Guide uses light GPS until you Resume.
• Oct 17–19: Yard and Hours. With a Yard saved in Places, Guide notes when you arrive and leave on its own. Auto clock-in waits for the Yard, and pulling out of the Yard clocks you in at your default clock-in time.
• Oct 16–19: maps. A saved map opens fitted to the whole route, so there’s no need to tap Fit. Zoom in to see the dotted lines and addresses for targeted stops. Map labels stay on the ground as you zoom.
• Oct 17–19: Creator. The stop panel has Safety, Access and Note tabs. Back draws a back-down in reverse down the street. Carry-out stops show as stars. On a house with two addresses, a pin always wins the tap; an unpinned house takes the address on the street your line drives.
• Oct 14–16: Tickets, Places lists and Hours. Guide’s ☰ menu has Tickets, Places and Hours. Lift can add a sheet as tickets. Places can be grouped into lists and shared with a code.
• Build 202: Places. Mark your Yard, Dump, Drop, Fuel, Food or other spots on the map. Keep a Place on one route or show it on all your maps, pick an emoji if you like, and tap it for Navigate, hours and notes.
• Build 202: arrival chips. In Guide, pulling into a Dump, Yard or Fuel stop shows a chip. Tap it to log yards, tons, gallons or a receipt photo. Times in and out, and Yard miles, fill in on their own and save in the Journal.
• Build 202: drawing and maps. Drawing in Creator picks up right-side houses more reliably and skips empty lots. Saved maps open clean, without old run marks. Completed houses keep the blue/green look, the dim area stays put while you pan, and Replay pins draw right away. Replay only shows stop bubbles for sits of a minute or more.
• Build 202: Journal keeps everything. Every drive stays in the Journal. Newer drives load first and older ones load as you scroll. Saved holds up to 1000 routes.
• Hybrid routes. The Residential / Commercial switch changes what logs next. The line, the pins, replay, and Guide stay on the same drive.
• Painting a commercial route. Each drop is a can on the truck, including Drop 1-A and Drop 1-B at the same stop. The line under the tally is how far you have painted. Guide draws that walk through the lot so you can roll to each one.
• Lift. List → Import → Lift. Point the camera at a WM Customer Orders screen (or any numbered list) and scroll. Unique addresses land in order. The chip says missed 779 if a stop number skipped. Notes are optional.
• Location. The website does not record live drives — that is the iPhone app, with its own Location steps in its Help. Here you draw in Creator, open routes from Saved, and Replay. For Me on the map, allow Location for this site with the lock in the address bar.
• Print from Saved. Printer icon on a saved drive. Pick line / pins / numbers / border on that sheet — not on the live map.
• Share. Saved → Share copies a short import code. Paste it on the other phone under Saved → Import code. Commercial stop details come along. A code works for 90 days.

Drive mode

Start a live drive, wait until the heading is confirmed, then keep the phone on the windshield. The app only adds a house when it is a real building on the right of the locked path.

1. Tap Start live drive. Live drives are in the iPhone app only; the website has no Start button. Me on the web map uses the lock in the address bar.
2. Roll ~10 m straight. Nothing is added until the path is confirmed.
3. Then it logs every real house on the right as you pass — crawl cul-de-sacs slowly.
4. After a turn it holds, locks the new heading, then backfills that curb only.
5. Pause when you stop, back up, or need to fix the list. Pause confirms the right-curb ghosts that already belong on that line. Resume starts a new line from where you are — the list stays.

• Backing. Reverse does not log — only forward (status: “Backing — not logging”). Forward again and it continues.
• Flag lots. Gold ghosts stay until you tap them. Off in Settings skips them.
• Missed a house? Pause, zoom in, tap the building. Resume continues the line. The list stays.
• Wrong pin? Tap the red X on the list, or the pin on the map.
• Lock the phone. GPS stays on for that drive. Hard-close opens paused — tap Resume route. Pause is only the red button.

Commercial mode

One tap per account. While you roll, the big button is Pause route. Drop a stop and that button becomes Finish, with the stop’s timer on the right. Under it, Drop 1-A and Drop 1-B add the next cans at that stop. Finish brings Pause and the next Drop back. The tally counts every can. The pill cheers the milestone and gives you Undo and Name for a few seconds. The List tab stays open while you roll: tap a stop to name it or take it back, and the trash icon removes a stop with its cans. Yard sizes and tags wait until you pause.

1. Switch to Commercial at the top. Houses stop logging; the map only shows your stops.
2. Have a sheet? Lift today’s sheet reads it with the camera and pins every account before you roll. Or Start and drop as you go.
3. Drop 1 — tap. The pin lands where the truck is and names itself from the map when a business sits right there. Hold the button to drop and open the card at once. The clock starts, and Pause route becomes Finish.
4. Drop 1-A adds the next can at that stop. Drop 1-B is the one after. Finish marks the stop done. Hold Drop, or tap Name on the pill, for the yard size and the tags. The tally counts those cans too, and it pops at 10, 25, 50, and 100.
5. While you roll, a pin and the Next line light the stop. They show a gate, a hazard, or a come-back, and they leave the card closed. A List row opens the stop any time. Pause, then tap a pin or a row for bin, tag, window, Done / Skip.

• Labels. The button says Drop 7-A. The pin reads 7A. 7 is the stop, 7A / 7B are the extra cans, and 7A 2YD is the bin size.
• Marks on the pin. Red corner = safety. G = gate / code. ↺ = come back. Dot = note. Clock = delivery window. Dotted line ties an inside stop to its street pin.
• List. It steps aside while the route is recording. After you pause, Done and Skip are buttons on every row; Skip asks why. Sort by Sheet (dispatcher order), Nearest (open stops closest to the truck first) or As dropped. Reorder only while paused.
• Route locked. The lock icon on the map freezes pins; Drop greys out and says so. A pin tap while locked just toggles Done.
• End of route. Pause once every stop is Done or Skipped and a summary card appears with Save and Print. Come-backs are listed on it.

Creator mode

Draw a route by hand when you are not driving. Swipe the right curb — houses pin if your line crosses them. Undo removes that whole swipe. On a driven route, Undo walks the line back one stretch and takes the drops on it, so you can draw that part instead. Snap stays on the street; turn Snap off if it fights a crossing.

1. Open Creator → Draw.
2. Use Move to pan. Use Draw only when you mean to add the route.
3. Swipe houses in order, or tap one at a time. Flag lots: tap the house.
4. Border → Auto (or Box) for a print frame. Label sits in the corner.
5. Save at the top. Print from Saved.

Save, print, share

• Save / Update / Duplicate live in Saved. Duplicate is a library copy. Update writes over the open drive.
• Replay plays the route full screen. Speed ½× / 1× / 2×. Jump street by street. Pins appear in the order they were drawn.
• Guide uses your GPS as the playhead. Pause the live drive first, or open a saved drive → Guide. Guide runs the app until you leave it and quietly records your path for Replay and re-routing. Pause drops GPS to a light mode until you Resume. With a Yard saved, Guide notes your Yard arrival and departure, and pulling out clocks you in at your default clock-in time.
• Tickets live in Guide’s ☰ menu. Add one by address or with Lift, then start and finish each ticket by hand.
• Places lists group your Places. In Guide, ☰ → Places shows or hides each list on the map. Copy a list to share it; the other driver pastes the code.
• Hours opens your time card from Guide’s ☰ menu or the clock button. Fix a day or remove an accidental clock-in there.
• Share copies an import code to the clipboard. The other phone: Saved → Import code → Open.
• Print from Saved (printer icon). Fit to route or border. Line, pins, numbers, and pin size are on that sheet.
• Lift is under List → Import. Scroll a dispatch list; confirm; duplicates on the current map are thrown out.

Need a person?

Email support · Support page · Join Discord